Frequently Asked Questions

Bonded Leather: Natural texture, distinct smell, breathable

Suede: Velvety feel, absorbs light, matte finish

PU Leather: Smoother surface, clean-cut edges, no leather fibers

- Short Shaft (6"-10"): Ideal for everyday wear, summer, and urban styles. Lightweight and flexible.

- Mid Shaft (10"-14"): A classic choice, great for riding and outdoor activities, balancing comfort and protection.

- Tall Shaft (14"-16"): Traditional Western look, providing better leg support and protection.

- Over-the-Knee Boots (16"+): Bold fashion statement, perfect for unique styling.

2. Choosing Toe Styles
Toe shape impacts both comfort and aesthetics. Different occasions call for different styles:

- Round Toe: The most comfortable and spacious, great for all-day wear and walking.

- Square Toe: Modern look with extra toe space, ideal for wider feet.

- Pointed Toe: Classic Western style, creating a sleek, elongated look, great for formal settings.

- Snip Toe: A mix of pointed-toe elegance and square-toe comfort, offering a vintage Western feel.

Conclusion
The right boot shaft height depends on your needs—short for mobility, tall for tradition. Toe shape affects comfort and style—round for comfort, pointed for a classic Western vibe. Choose what suits your style and purpose best!

There are two shipping methods: standard shipping and express shipping.

Standard Shipping:

- Standard shipping within the United States typically takes 5-8 business days.

- Standard shipping to other countries usually takes 6-10 business days.

- The cost for standard shipping is free.

Express Shipping:

- Express shipping within the United States typically takes 2-5 business days.

- Express shipping to other countries is currently not supported.

- The cost for express shipping is $10.

Note:

- Processing time usually takes 2 business days. Orders placed on weekends or holidays will be processed within the next 1-2 business days.

- Delivery time is an estimated timeframe and is calculated from the shipping date, not the order date. Delivery time may be longer than expected due to invalid addresses, customs clearance procedures, or other reasons.

For more details, refer to the shipping policy on our website: https://www.redtopboots.com/pages/shipping-policy

• Logged-in customers can view the order status page from their account.
• Guest customers (no account) must verify their email address or phone number plus the order number to view order details.
• The order number can be found in the order confirmation email or SMS.

Real-time shipping updates

If you use a supported carrier, the order status page will show real-time updates and map tracking, including the following statuses:

• Confirmed — The order has been created but not yet shipped.
• In transit — The order has been marked as fulfilled and the package is en route.
• Out for delivery — The package has arrived in the customer's area and is out for delivery.
• Delivered — The customer has received the package.
• Delivery failed — The carrier attempted delivery but was unsuccessful.

Notification methods

• Customers who enter an email address at checkout will receive an order confirmation and shipping updates via email.
• Customers who enter a phone number will receive an order confirmation via SMS and may opt in to receive shipping updates by email.
• The order confirmation email, SMS, and the Shopify mobile app (if used) include a link to the order status page.

Unsupported carriers

If an unsupported carrier is used, the order status page will display the tracking number and provide a link to the carrier's website for more details.

We currently only support delivery to destinations within the United States and Canada. However, the origin of the goods is not limited to the US; packages may be sent from abroad.

Please contact the Customer service email address: [email protected]

1. Please contact the staff by email within 1 day to help you cancel your order.
2. If you fail to contact the staff in time and the order has already been dispatched, you cannot cancel it.
3. You can only wait for the order to be delivered and then initiate a return on your own.
4. We will issue a refund upon receipt of the goods.

1. The order confirmation email will be sent as soon as your payment is successful.
2. If you don't receive the email, please check your spam folder in your email client. Order confirmation and shipping confirmation emails are often automatically categorized as spam.
3. Once you have found the emails, please remove them from the spam folder.
4. Thank you!

We take strict security measures to protect your personal information. We will never sell or disclose your personal information to third parties.

Please see our https://www.redtopboots.com/pages/privacy-policy page for details.

Please check our return/refund/exchange policy: https://www.redtopboots.com/pages/return-policy

Once we receives your returned product, we will inspect it and perform a quality check to ensure it meets the condition as stated in this Returns and Exchanges Policy. Following inspection, we will send you a notification as soon as your refund has been processed, or your requested exchange is on its way. If you are eligible for an exchange or refund, we will either provide you a refund back to your original form of payment or we will ship your exchange product, as applicable.

1. After logging into your account on our website, go to the product page.
2. On the product page, you will find the "Write a Review" option.
3. Click on the "Write a Review" option and post your review.
4. We also select some users to share their experiences with our products.
5. Check the emails you receive, and click on the link provided to post a review.

Yes, our product ratings are provided by real users and can be trusted. You can also read reviews from other users to gather more information and make an informed decision.

Do not soak, only use a dry brush with a suede eraser.

For emergency treatment: Press with absorbent paper and air dry.

• Store them in a cool, dry place to prevent moisture buildup and mold growth.
• Use boot trees or stuff them with newspaper to maintain their shape.
• Keep them upright to avoid the leather sagging or creasing.
• Place them in a dust bag or box to protect them from dirt and sunlight.

Our active social media accounts are Facebook and Instagram. You can find the social media icons at the bottom of our website and click on the links to visit our social media pages. Additionally, feel free to explore our style community at https://www.redtopboots.com/pages/show-your-style.